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Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Meet Charley
Your new virtual assistant ready to assist you 24/7.

Whether you're wondering about rates, branch locations, or how to apply for a loan, Charley is here to help 24/7, 365 days a year. Charley is designed to provide quick and accurate responses to your questions, ensuring you have the information you need at your fingertips, whenever you need it. No more waiting or searching, Charley is always available and never takes a day off!

Virtual Assistant

Getting Started with Charley

Here are just a few examples of the types of questions Charley can handle:

  • How are fees determined on my loan?
  • Where's the closest branch?
  • Where are ITMs located?
  • How do I obtain the decision for my loan?
  • How do I apply for a loan?
  • How can I get a fee waived?
  • What's the interest rate for loans?
  • What is the routing number?
  • I'm going out of town, do you need my travel dates?

Need to Talk to a Team Member?

If you ever need to speak with a live team member, Charley can seamlessly connect you during business hours. Simply request "team member" and Charley will place you in the queue to speak with one of our knowledgeable representatives.

With Charley, banking assistance is just a chat away. Experience the convenience and efficiency of our virtual assistant today

We’re more than where you bank. We’re where you belong.

Contact us when you have questions or need assistance.