Video Banking
You Spoke, We Listened
Our digital solutions and live communication tools make it easy and convenient to connect with a Chartway team member for help with your accounts, cards, and loans.
Here's How it Works:
- Click the widget on the bottom right of your screen here, in Online Banking, or in your application
- Connect with a team member using your device's microphone, speaker, or camera.
- Confirm your identity before discussing your account.
- Chat with us!
Secure, Convenient Face-To-Face Banking
With our new innovative Video Banking solution, you can safely and securely complete the following in real-time:
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Open an account
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Apply for a loan
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Sign account or loan documents electronically
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Upload documents or information securely
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Get general information about our products and services
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Ask questions about your existing account
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Manage your existing account transfers
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Get help with Online & Mobile Banking with shared-screen capabilities
This service is available Monday - Friday 8 AM - 7 PM (ET) and Saturday 8 AM - 5 PM (ET) (excluding credit union observed holidays)
Video Banking FAQs
With Video Banking solution, you can safely and securely speak with a Chartway team member “face-to-face" wherever you are – at home, at work, or on the go!
What are the benefits of Video Banking?
It's quick and easy to connect with a Chartway team member and manage your account from anywhere.
Is Video Banking secure?
Yes, when you log in to Online or Mobile Banking, our platfroms protect your personal information.