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Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Video Banking
The personalized service you know and love is only a click away.

Video Banking

You Spoke, We Listened

Our digital solutions and live communication tools make it easy and convenient to connect with a Chartway team member for help with your accounts, cards, and loans.

decorative icons for live chat video banking and co-browsing

Here's How it Works:

  • Click the widget on the bottom right of your screen here, in Online Banking, or in your application

  • Connect with a team member using your device's microphone, speaker, or camera.

  • Confirm your identity before discussing your account.
  • Chat with us!

Secure, Convenient Face-To-Face Banking

With our new innovative Video Banking solution, you can safely and securely complete the following in real-time:

  • Open an account

  • Apply for a loan

  • Get started with the HELOC or auto loan process

  • Sign account or loan documents electronically

  • Upload documents or information securely

  • Get general information about our products and services

  • Ask questions about your existing account

  • Manage your existing account transfers

  • Get help with Online & Mobile Banking with shared-screen capabilities

This service is available Monday - Friday 8 AM - 7 PM (ET) and Saturday 8 AM - 5 PM (ET) (excluding credit union observed holidays)

Video Banking FAQs

With Video Banking solution, you can safely and securely speak with a Chartway team member “face-to-face" wherever you are – at home, at work, or on the go!

Is Video Banking Always Available?

Video Banking is available Monday – Friday from 8 AM - 7 PM (ET) and Saturday from 8 AM - 5 PM (ET) (excluding credit union observed holidays). If our Video Banking option is not present, our team is helping other members and will be available again once a Chartway team member is available.

What are the benefits of Video Banking?

It's quick and easy to connect with a Chartway team member and manage your account from anywhere. 

Is Video Banking secure?

Yes, when you log in to Online or Mobile Banking, our platfroms protect your personal information.