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Video Banking
The personalized service you know and love is only a click away.

Video Banking

You Spoke, We Listened

Our digital solutions and live communication tools make it easy and convenient to connect with a Chartway team member for help with your accounts, cards, and loans.

decorative icons for live chat video banking and co-browsing

Here's How it Works:

  • Click the widget on the bottom right of your screen here, in Online Banking, or in your application

  • Connect with a team member using your device's microphone, speaker, or camera.

  • Confirm your identity before discussing your account.
  • Chat with us!

Secure, Convenient Face-To-Face Banking

With our new innovative Video Banking solution, you can safely and securely complete the following in real-time:

  • Open an account

  • Apply for a loan

  • Get started with the HELOC or auto loan process

  • Sign account or loan documents electronically

  • Upload documents or information securely

  • Get general information about our products and services

  • Ask questions about your existing account

  • Manage your existing account transfers

  • Get help with Online & Mobile Banking with shared-screen capabilities

This service is available Monday - Friday 8 AM - 7 PM (ET) and Saturday 8 AM - 5 PM (ET) (excluding credit union observed holidays)

Video Banking FAQs

With Video Banking solution, you can safely and securely speak with a Chartway team member “face-to-face" wherever you are – at home, at work, or on the go!

What are the benefits of Video Banking?

It's quick and easy to connect with a Chartway team member and manage your account from anywhere. 

Is Video Banking secure?

Yes, when you log in to Online or Mobile Banking, our platfroms protect your personal information.