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Video Banking
Meet face-to-face with a Chartway Team Member wherever you are – home, work, or on-the-go.

Video Banking

Secure, Convenient Face-To-Face Banking

With our new innovative Video Banking solution, you can safely and securely complete the following in real-time:

  • Speak to a Chartway customer service representative “face-to-face”
  • Apply for a loan
  • Open an account
  • Sign account or loan documents electronically
  • Upload documents or information securely
  • Get general information about our products and services
  • Get started with the HELOC or auto loan process

When you use video banking, a Chartway Team Member can help you with the following:

This service is available Monday – Friday from 8:00 AM – 7:00 PM and Saturday 8:00 AM -3:00 PM (excluding credit union observed holidays). 

Video Banking Frequently Asked Questions

Video Banking is still a new offering, so we understand you likely have many questions about how it works. Here are some of the most common FAQs about this digital banking feature.

What are the benefits of Video Banking?

Video Banking allows you to have the experience of working directly with a bank representative at your convenience where ever you are.

Is Video Banking secure?

Yes, when you log into our portal, you are communicating with our team via a safe and secure platform. No matter where you are, you can rest assured that your banking information is safe.

What other transactions can I do using Video Banking?

When you use this service, it’s as close to going into a branch to complete a transaction as you can get. You can open accounts, get answers to your questions, sign documents, apply for loans, and more. Video Banking allows you to securely and effectively manage most of your banking needs.