Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of a fraudulent text scam and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.
The links below contain information regarding important disclosures, notices and statements associated with Chartway membership, products and services.
Online Banking Terms & Conditions
Chartway Visa Credit Card Agreement and Disclosure
Chartway Application and Solicitation Disclosure
Home Mortgage Disclosure Act Notice
91.121. Complaint Notification (TX Residents)
Social Media Sweepstakes Terms & Conditions
Unlawful Internet Gambling Notice
Children's Online Privacy Protection
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read our privacy notice carefully to understand what we do.
Download our Privacy Disclosure
By texting to Chartway Federal Credit Union, you are opting into our marketing list. Your existing business relationship with Chartway also includes outreach about Chartway and new products and services that might be useful to you. Chartway will not share your cellular number with anyone else.
Read full text messaging disclosure
The Credit Union is committed to ensuring the confidentiality of your online transactions. In order to help ensure the security of your information, we want you to know that we will never email, call or otherwise ask for your username, password or other electronic banking credentials.