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Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Fraud & Security
We are committed to your financial safety, security and privacy online.

Please take a moment to review our security policy.

Fraud & Security Center

Tips for Protecting Your Personal Information:

  • Always be wary of any emails, messages, or phone calls that request confidential information, like your account numbers, login IDs, PINs and passwords, or any other personally identifiable information. 
  • Ask the caller for their name and a number that you can call them back at. If this number doesn’t match the one they called you from, this is a major red flag.
  • Many fraudsters use scare tactics, such as threatening to disable your account. Don't feel pressured into providing information.
  • Never click on links in an email or text, unless you are absolutely certain who sent it.
  • As always, you should frequently review your account history for any unusual transactions. 

And remember Chartway will NEVER contact you directly (by phone, email, or text) to ask for specific confidential information, including your:

  • Debit or credit card number
  • Personal Identification Number (PIN)
  • Security (CVV) code on back of card
  • Online Banking username or password
  • Social Security Number

Chartway will never solicit your personal information over the phone, by email, or by text.

If you ever suspect unauthorized activity on your Chartway account, please call us at (800) 678-8765. We’re here to help keep your financial accounts safe and secure.

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    Beware of phone scammers! Unfortunately, caller ID can’t always be trusted. Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity and increase the likelihood that you’ll answer the call.